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New Zealand Certificate in Information Technology
(Level 5)
Course Code & Title: ICT501 – ICT Technical Infrastructure
Assignment Title
1 - Case
Study/Practical
demonstration
Assessment Type Theory/Practical
Level 5 Credits 15
Term & Cohort:
Due date:
Overall Weighting: 60%
Total marks available 100
Tutor:
Course Aim
Introduce IT infrastructure concepts in order to enable students to understand computer systems
architecture for effective configuration and use. Concepts of single user, multiuser, and centralised
operating systems are covered, along with applications and end-user computing.
Purpose
Apply the fundamentals of IT technical support concepts and practice to manage hardware and
software resources to meet organisational requirements. Demonstrate skills in hardware and
software diagnostic testing, maintenance, technical and customer support across a range of devices
Assessment Information
1. This is an open book practical assessment worth 60% of your total assessment marks.
2. The assessment due date is set by the tutor, submitting the assessment after the due date
occurs a 5% penalty per day
3. Assessments will not be accepted 7 days after the due date unless with an approved
extension
4. There are no resits for this assessment, your grade is final.
ICT501 ICT Technical Infrastructure 2020
Learning Outcomes
This assessment relates to the following learning outcomes:
Learning Outcome 1 Install and configure common systems and application software
Learning Outcome 2 Demonstrate knowledge of networking concepts including the Internet
Learning Outcome 3
Demonstrate skills in hardware and software diagnostic testing,
maintenance and technical and customer support across a range of
devices
Learning Outcome 4
Apply appropriate tools and techniques to secure end user systems
and support end user requirements.
GPO’s
Graduate Profile Outcome 1 Apply the fundamentals of IT technical support concepts and
practice to manage hardware and software resources to meet
organisational requirements.
Plagiarism
• Any submitted assessment or part of an assessment which has plagiarised content will not be
marked.
• All cases of plagiarism and/or cheating will be investigated and dealt with according to A08:
Misconduct in Assessment Policy.
Submission Instructions
You are required to ensure you have carried out the following before submitting your assessment:
• Signed assignment coversheet at the end of this document
• Place your Name, Student ID number, Assessment and Task Number on all loose documents
you are submitting with the assessment.
• All answers must be written in your own words.
• Proofread and spell check all written assessment work carefully.
• DO NOT email your document to your tutor
• Your answer sheet returned to the invigilating tutor.
ICT501 ICT Technical Infrastructure 2020
Assessment Scenario
As a new intern, working for the IT department of Hogwarts. You are to apply your knowledge and
skills to set up and configure 2 computing system for the IT department. You are required to install
common software and create users and apply security to the system, you will also have to show that
it can connect to the peer to peer network and the internet, on both systems.
One computer will have Microsoft Windows 10 installed and the other will have Ubuntu Linux installed
on it. You will also be required to install application software on both computers, create users and
perform some disc management tasks.
Task A
LO1 Install and configure common systems and application software – 30 marks.
You will need to install the following common operating systems and application software. For each
step of the process you will need to take screenshots to document your completion of the tasks.
Computer 1 Requirements
Operating System Microsoft Windows 10
Partitioning 100GB
Computer Name Hogwarts_WindowsPC
Application software for the Windows
PC
VLC Media Player
Mozilla Firefox
Avast Antivirus
Microsoft Office 2016
Computer 2 Requirements
Operating System Ubuntu Linux
Partitioning 100GB
Computer Name Hogwarts_LinuxPC
Application software for the Linux
Ubuntu PC
Clam Antivirus
Libre Office
Mozilla Firefox
VLC Media Player
On the Windows 10 computer, you are required to partition the disc so that you have 2 partitions.
Shrink the 100GB partition to create at 25GB partition. You should have 2 partitions.
ICT501 ICT Technical Infrastructure 2020
Task B
LO4 Apply appropriate tools and techniques to secure end user systems and support end user requirement. – 20 Marks.
Using appropriate tools and techniques you will need to secure both Operating Systems with user
accounts, groups and passwords. You will need to take a screenshot showing the correct user in the
correct group.
Operating System Details
Username Group Password
Windows
Operating System
Your Name Administrator P@ssw0rd
Paul Power User P@ssw0rd
Mary Backup Operator P@ssw0rd
Brian Users P@ssw0rd
Linux Operating
System
Thomas Administrator P@ssw0rd
Brian Administrator P@ssw0rd
Sabrina Administrator P@ssw0rd
April Standard P@ssw0rd
Task C
LO2 Demonstrate knowledge of networking concepts including the Internet –20 Marks
Now you need to connect the computer to the Peer to Peer network and the router so that you can
browse the internet. Configure the network settings as follows and then browse to the following
websites and take a screenshot to show that the internet functions correctly
1: Set the workgroup name to Hogwarts in the Windows 10 computer.
2: Set the IP address on both systems to have a 192.168.1.x (where ‘x’ is a number between 10 and
20) and a subnet mask of 255.255.255.0
3: Browse to the following 3 websites and take a screenshot from the Windows 10 PC
www.nzherald.co.nz (Front Page Story + Date)
www.charlies.co.nz (Front Page)
www.Facebook.com (Login Screen)
4: Browse to the following 3 websites and take a screenshot from the Ubuntu Linux PC
www.libreoffice.org (Front Page)
www.fullcirclemagazine.org (Full Circle Magazine #144 The 12th Anniversary Issue!)
ubuntuforums.org (Front Page)
ICT501 ICT Technical Infrastructure 2020
Task D
LO3 Demonstrate skills in hardware and software diagnostic testing, maintenance and technical and customer support
across a range of devices – 30 Marks
Now that you have installed and configured the computers you have been assigned the task of fixing
a couple of the broken computers.
Question 1:
What is the 6-step process to troubleshoot a common computer problem, describing each step.
Question 2:
Describe the problem, in your own words, and the steps to provide a solution to resolve the
following issues
• Computer doesn’t turn on and has a series of 3 long beeps, a pause the repeats. The
computer has an Award BIOS
• Computer cannot connect to the internet
• Computer turns on and when windows loads the screen is stuck in a resolution of 1024 x
768
Question 3:
To ensure the computer is looked after and maintained set the antivirus to automatically scan the
system daily at 11pm and set the disk clean up to occur on a daily basis at 10pm.
Submitting your Assessment…
You are required to provide screenshots showing that you have configured the 2 systems correctly.
Also in the document provide the answers to Task D at the end of the document which has the
screenshots. Submission must be done Via the NZS LMS (Canvas)
ICT501 ICT Technical Infrastructure 2020
Diploma in Information Technology Software Development (Level 6)
Cover Sheet and Student Declaration
This sheet must be signed by the student and attached to the submitted assessment.
Course Title: ICT Technical Infrastructure Course code: ICT501
Student Name: Student ID:
Assessment No
& Type:
Assessment 1
Case Study/Practical
demonstration
Cohort:
Due Date:
Date
Submitted:
Tutor’s Name:
Assessment
Weighting 60%
Total Marks 100
Student Declaration:
I declare that:
• I have read the New Zealand School of Education Ltd policies and regulations on assessments and
understand what plagiarism is.
• I am aware of the penalties for cheating and plagiarism as laid down by the New Zealand School of
Education Ltd.
• This is an original assessment and is entirely my own work.
• Where I have quoted or made use of the ideas of other writers, I have acknowledged the source.
• This assessment has been prepared exclusively for this course and has not been or will not be
submitted as assessed work in any other course.
• It has been explained to me that this assessment may be used by NZSE Ltd, for internal and/or
external moderation.
• If I am late in handing in this assessment without prior approval (see student regulations in
handbook), marks will be deducted, to a maximum of 50%.
Student signature:
Date:
Tutor only to complete
Assessment result: Mark /100 Grade
New Zealand Certificate in Information Technology
(Level 5)
Course Code & Title: ICT501 – ICT Technical Infrastructure
Assignment Title
1 - Case
Study/Practical
demonstration
Assessment Type Theory/Practical
Level 5 Credits 15
Term & Cohort:
Due date:
Overall Weighting: 60%
Total marks available 100
Tutor:
Course Aim
Introduce IT infrastructure concepts in order to enable students to understand computer systems
architecture for effective configuration and use. Concepts of single user, multiuser, and centralised
operating systems are covered, along with applications and end-user computing.
Purpose
Apply the fundamentals of IT technical support concepts and practice to manage hardware and
software resources to meet organisational requirements. Demonstrate skills in hardware and
software diagnostic testing, maintenance, technical and customer support across a range of devices
Assessment Information
1. This is an open book practical assessment worth 60% of your total assessment marks.
2. The assessment due date is set by the tutor, submitting the assessment after the due date
occurs a 5% penalty per day
3. Assessments will not be accepted 7 days after the due date unless with an approved
extension
4. There are no resits for this assessment, your grade is final.
ICT501 ICT Technical Infrastructure 2020
Learning Outcomes
This assessment relates to the following learning outcomes:
Learning Outcome 1 Install and configure common systems and application software
Learning Outcome 2 Demonstrate knowledge of networking concepts including the Internet
Learning Outcome 3
Demonstrate skills in hardware and software diagnostic testing,
maintenance and technical and customer support across a range of
devices
Learning Outcome 4
Apply appropriate tools and techniques to secure end user systems
and support end user requirements.
GPO’s
Graduate Profile Outcome 1 Apply the fundamentals of IT technical support concepts and
practice to manage hardware and software resources to meet
organisational requirements.
Plagiarism
• Any submitted assessment or part of an assessment which has plagiarised content will not be
marked.
• All cases of plagiarism and/or cheating will be investigated and dealt with according to A08:
Misconduct in Assessment Policy.
Submission Instructions
You are required to ensure you have carried out the following before submitting your assessment:
• Signed assignment coversheet at the end of this document
• Place your Name, Student ID number, Assessment and Task Number on all loose documents
you are submitting with the assessment.
• All answers must be written in your own words.
• Proofread and spell check all written assessment work carefully.
• DO NOT email your document to your tutor
• Your answer sheet returned to the invigilating tutor.
ICT501 ICT Technical Infrastructure 2020
Assessment Scenario
As a new intern, working for the IT department of Hogwarts. You are to apply your knowledge and
skills to set up and configure 2 computing system for the IT department. You are required to install
common software and create users and apply security to the system, you will also have to show that
it can connect to the peer to peer network and the internet, on both systems.
One computer will have Microsoft Windows 10 installed and the other will have Ubuntu Linux installed
on it. You will also be required to install application software on both computers, create users and
perform some disc management tasks.
Task A
LO1 Install and configure common systems and application software – 30 marks.
You will need to install the following common operating systems and application software. For each
step of the process you will need to take screenshots to document your completion of the tasks.
Computer 1 Requirements
Operating System Microsoft Windows 10
Partitioning 100GB
Computer Name Hogwarts_WindowsPC
Application software for the Windows
PC
VLC Media Player
Mozilla Firefox
Avast Antivirus
Microsoft Office 2016
Computer 2 Requirements
Operating System Ubuntu Linux
Partitioning 100GB
Computer Name Hogwarts_LinuxPC
Application software for the Linux
Ubuntu PC
Clam Antivirus
Libre Office
Mozilla Firefox
VLC Media Player
On the Windows 10 computer, you are required to partition the disc so that you have 2 partitions.
Shrink the 100GB partition to create at 25GB partition. You should have 2 partitions.
ICT501 ICT Technical Infrastructure 2020
Task B
LO4 Apply appropriate tools and techniques to secure end user systems and support end user requirement. – 20 Marks.
Using appropriate tools and techniques you will need to secure both Operating Systems with user
accounts, groups and passwords. You will need to take a screenshot showing the correct user in the
correct group.
Operating System Details
Username Group Password
Windows
Operating System
Your Name Administrator P@ssw0rd
Paul Power User P@ssw0rd
Mary Backup Operator P@ssw0rd
Brian Users P@ssw0rd
Linux Operating
System
Thomas Administrator P@ssw0rd
Brian Administrator P@ssw0rd
Sabrina Administrator P@ssw0rd
April Standard P@ssw0rd
Task C
LO2 Demonstrate knowledge of networking concepts including the Internet –20 Marks
Now you need to connect the computer to the Peer to Peer network and the router so that you can
browse the internet. Configure the network settings as follows and then browse to the following
websites and take a screenshot to show that the internet functions correctly
1: Set the workgroup name to Hogwarts in the Windows 10 computer.
2: Set the IP address on both systems to have a 192.168.1.x (where ‘x’ is a number between 10 and
20) and a subnet mask of 255.255.255.0
3: Browse to the following 3 websites and take a screenshot from the Windows 10 PC
www.nzherald.co.nz (Front Page Story + Date)
www.charlies.co.nz (Front Page)
www.Facebook.com (Login Screen)
4: Browse to the following 3 websites and take a screenshot from the Ubuntu Linux PC
www.libreoffice.org (Front Page)
www.fullcirclemagazine.org (Full Circle Magazine #144 The 12th Anniversary Issue!)
ubuntuforums.org (Front Page)
ICT501 ICT Technical Infrastructure 2020
Task D
LO3 Demonstrate skills in hardware and software diagnostic testing, maintenance and technical and customer support
across a range of devices – 30 Marks
Now that you have installed and configured the computers you have been assigned the task of fixing
a couple of the broken computers.
Question 1:
What is the 6-step process to troubleshoot a common computer problem, describing each step.
Question 2:
Describe the problem, in your own words, and the steps to provide a solution to resolve the
following issues
• Computer doesn’t turn on and has a series of 3 long beeps, a pause the repeats. The
computer has an Award BIOS
• Computer cannot connect to the internet
• Computer turns on and when windows loads the screen is stuck in a resolution of 1024 x
768
Question 3:
To ensure the computer is looked after and maintained set the antivirus to automatically scan the
system daily at 11pm and set the disk clean up to occur on a daily basis at 10pm.
Submitting your Assessment…
You are required to provide screenshots showing that you have configured the 2 systems correctly.
Also in the document provide the answers to Task D at the end of the document which has the
screenshots. Submission must be done Via the NZS LMS (Canvas)
ICT501 ICT Technical Infrastructure 2020
Diploma in Information Technology Software Development (Level 6)
Cover Sheet and Student Declaration
This sheet must be signed by the student and attached to the submitted assessment.
Course Title: ICT Technical Infrastructure Course code: ICT501
Student Name: Student ID:
Assessment No
& Type:
Assessment 1
Case Study/Practical
demonstration
Cohort:
Due Date:
Date
Submitted:
Tutor’s Name:
Assessment
Weighting 60%
Total Marks 100
Student Declaration:
I declare that:
• I have read the New Zealand School of Education Ltd policies and regulations on assessments and
understand what plagiarism is.
• I am aware of the penalties for cheating and plagiarism as laid down by the New Zealand School of
Education Ltd.
• This is an original assessment and is entirely my own work.
• Where I have quoted or made use of the ideas of other writers, I have acknowledged the source.
• This assessment has been prepared exclusively for this course and has not been or will not be
submitted as assessed work in any other course.
• It has been explained to me that this assessment may be used by NZSE Ltd, for internal and/or
external moderation.
• If I am late in handing in this assessment without prior approval (see student regulations in
handbook), marks will be deducted, to a maximum of 50%.
Student signature:
Date:
Tutor only to complete
Assessment result: Mark /100 Grade