代写CORP 3171 Service Operations Management代做留学生SQL 程序

Faculty of Business and Law

Assignment Brief

Module Title	Service Operations Management	Assignment Number	2
Module Code	CORP 3171	Assignment Title	Individual video Presentation
		Assignment Weighting	50%

Assignment Release Date:	09th October 2023
Submission Date/Time:	19th April 2024 12:00 (noon)

Assessment Information – What you need to do

This assignment is an individual assignment.

Using your knowledge gained from assignment 1, select two areas from below to carry out more focused investigations within your chosen organisation. The presentation will be in the form. of a 10 minutes video presentation.

• Service performance

• Service quality

• Service capacity

• Service supply chain

• Forecasting demand for services

• Service operations strategy

• Inventory

• Globalisation of services

• Queue and waiting lines

• Transportation problem

• Service Location

• Service Layout, etc.

Consider the following issues in your video presentation:

1) Continued from Assessment 1. Problems have been identified but how are they going to be solved?

2) Make sure it is in the style. of a consultancy. How can you enhance their operations/services?

3) Choose between the Service Quality, Service performance, Service capacity, Service supply chain, inventory, location, queue, Forecasting demand for services, Service operations strategy, Globalisation of services, etc.

4) Recommendations. Suggested improvements or the case for no change (use service operations models, Option Matrix, problem‐solution matrix, Cost‐Benefit Analysis, The use of technology, etc.).

More guidance and support for assignment 2 are given during the tutorials (weeks 18 and 25).

The preferred structure for your presentation file has been mentioned as follows.

▪ Slide 1. (Title) Your name, student number, the title of the research project, etc.

▪ Slides 2‐3. (Background) Company introduction, service concept overview, service processes, etc.

▪ Slide 4. (Objectives/questions) Clarify the aim of your study (what are you trying to find and achieve); state your research objectives and questions.

▪ Slides 5‐6. (Selected areas) Present two selected areas, the reasons, etc. One slide for each area is preferred.

▪ Slide 7. (Resources and Data) Clarify resources and data gathering sources and procedures.

▪ Slides 8‐15. (Analysis and discussion of the findings) Present problem in each area by using FBC, tree diagram, etc., alongside solutions and analysis for the problems by Solution‐ Problem matrix, FMEA, etc. Three to four slides for each area are preferred.

▪ Slide 16‐17. (Conclusion and summary) Present the results and effects of the solutions on the problems/areas, including general recommendations. One slide for each area is preferred.

▪ Slides 18‐20. “Thank you for your attention” slide and bibliography list (Harvard referencing).

Criteria for Assessment - How you will be marked

The general marking criteria for this assignment are as follow.

Presentation Style. and delivery                                             10%

Justification on the selection of the two areas                        15%

Explanation of the problematic areas under consideration        25%

Evaluate options that these areas can be addressed                20%

Discussion and Implications                                                  20%

Referencing                                                                        10%

Further information on University mark descriptors can be found here.

This assignment is designed to assess the following learning outcomes:

(LO3) Develop presentation skills to enhance the employability

(LO5) Evaluate the theoretical underpinning of service operations management.

(LO6) Have developed a critical understanding of the practical application of approaches to service operations management.

Assessment Details

The presentation will be in the form. of a 10 minutes video presentation ±10%. There will be a penalty of a deduction of 10% of the mark for work out of this scope (9‐11 minutes).

How to Submit your Assessment

The assessment must be submitted by 12:00 noon (GMT/BST) on 19th April 2024. No paper copies are required. You can access the submission link through the module web.

• Your coursework will be given a zero mark if you do not submit a copy through Turnitin. Please take care to ensure that you have fully submitted your work.

• Please ensure that you have submitted your work using the correct file format, unreadable files will receive a mark of zero. The Faculty accepts Microsoft Office and PDF documents, unless otherwise advised by the module leader.

• All work submitted after the submission deadline without a valid and approved reason will be subject to the University regulations on late submissions.

o If an assessment is submitted up to 24 hours late the mark for the work will be capped at the pass mark of 40 per cent for undergraduate modules or 50 per cent for postgraduate modules

o If an assessment is submitted beyond 24 hours late the work will receive a mark of zero per cent

o The above applies to a student’s first attempt at the assessment. If work submitted as a reassessment of a previously failed assessment task is submitted later than the deadline the work will immediately be given a mark of zero per cent

o If an assessment which is marked as pass/fail rather than given a percentage mark is submitted later than the deadline, the work will immediately be marked as a fail

• The University wants you to do your best. However, we know that sometimes events happen which mean that you can’t submit your coursework by the deadline – these events should be beyond your control and not easy to predict. If this happens, you can apply for an extension to your deadline for up to five working days, or if you need longer, you can apply for a deferral, which takes you to the next assessment period (for example, to the re-sit period following the main Assessment Boards). You must apply before the deadline for your assessment. You will find information about applying for extensions and deferrals here.

• Students MUST keep a copy and/or an electronic file of their assignment.